1-Year Warranty

At Flame Fables, we stand by the quality and craftsmanship of our lighters. We offer a comprehensive 1-Year Warranty, providing peace of mind with every purchase. Here’s an overview of our warranty coverage:

What Our 1-Year Warranty Covers

Butane Lighters

  • Defects in mechanisms and workmanship under normal use.
  • Ignition system failures (excluding external damage, depleted flint, or lack of fuel).
  • Leaks in the butane reservoir or refill mechanism.

Wick Lighters

  • Defects in mechanisms and workmanship under normal use.
  • Ignition mechanism failures (excluding external damage, expired flint, or lack of fuel).
  • Leaks or issues with the fuel reservoir.

Electric Lighters

  • Defects in mechanisms and workmanship under normal use.
  • Electric ignition system failures (excluding external damage).
  • Issues with rechargeable batteries or charging mechanisms under normal use.

What Our 1-Year Warranty Does Not Cover

  • Accidental Damage: Damage from dropping, water exposure, or mishandling.
  • Wear and Tear: Normal wear such as scratches, discoloration, or worn components.
  • Improper Use: Issues caused by incorrect refilling, fueling, or charging.
  • Unauthorized Modifications: Damage from unauthorized repairs or alterations.
  • Product Disassembly: Damage from disassembling or tampering with the product.
  • External Causes: Damage due to fire, theft, natural disasters, or other external factors.

Warranty Claims Process

  • Proof of Purchase: Retain your receipt or order confirmation email as proof.
  • Making a Claim:
    • Provide a description of the issue, proof of purchase, and any relevant photos/videos.
  • Shipping: We’ll cover the shipping costs for the replacement product if the claim is approved.
  • Replacement: If the defect is covered by the warranty, we will replace the lighter at our discretion.

Terms and Conditions

  • Original Purchaser: The warranty is only valid for the original buyer and is non-transferable.
  • Replacement Warranty: Replacement products are covered for the remaining duration of the original warranty.
  • Warranty Continuation: The warranty period does not reset with a replacement product.
  • Company Discretion: Flame Fables reserves the right to assess warranty claims and offer replacements at our discretion.
  • Exclusions: The warranty excludes accidental damage, wear and tear, improper use, unauthorized modifications, and external causes.