FAQs

Order confirmation is automatically sent to your email address when your order is placed.

Check your mailbox’s spam or junk folder.

If you left out an email address when you placed your order, you will not receive an email confirmation.

If you have not received your order confirmation within 24 hours, contact us at support@flamefables.com.

We are unable to guarantee any changes can be made to your order once we have started processing it.

If you need to update your shipping address, please contact us as soon as possible at support@flamefables.com and we will let you know once we have updated your shipping address.

If you would like to cancel your order, please email us at support@flamefables.com with the following information:

• Order Number
• Order Name
• Order Address

If you do not provide this information in your first email, this will slow down the process. We cannot guarantee that your item will be cancelled in time. If not, you can request to return it.

All orders are shipped within 2~5 business days.

Include your email address with your contact information when placing your order.

You will receive an email notification with your tracking number once your order ships.

Tracking information can also be found by logging in to your account.

If you have not received a tracking number after 3 business days of placing your order, or are unable to locate your tracking number, please contact support@flamefables.com.

Check the tracking number you received when your order shipped.

If your tracking number is still showing as in-transit, it means your order is still on its way.

Please allow for 7-10 business days from purchase to allow for shipping delays, and if your order still has not been delivered by then, please contact support@flamefables.com.

If the tracking number for your order is showing as delivered, and you did not receive your package, please confirm it is not in your mailroom, by the front door, by the front porch, or any location where packages are typically delivered to your home.

Do not forget to check with your neighbors, as they may have accidentally received your package.

If your package is still missing, please contact support@flamefables.com.

Yes, we ship internationally. However, we currently do not ship to Ukraine.

Most international orders arrive within 10-14 business days. Please note that customs delays and delivery to remote locations may result in a longer delivery time for your package.

No, we do not ship to PO Boxes. A physical address is required for your order.

Please note, we also do not deliver to APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) addresses.

Unfortunately, we cannot accept a return of an item that was not purchased from our website.

Please contact the retailer the item was purchased from for a return or exchange. If the retailer is unresponsive, please email us at support@flamefables.com, and we will attempt to assist you.

Returns are handled through our Customer Service Team. Please contact us at support@flamefables.com for assistance with your return.

We accept all major credit cards such as MasterCard, Visa, American Express, PayPal, and Discover.

We do not accept payment through Venmo, or other application or crypto-based currencies.

We charge your payment method as soon as your order is placed. Please ensure that your billing information is correct to avoid any delays in order processing.

We offer our products in US dollars (USD). Please note, the final transaction will still occur in USD once you complete your purchase.

If an item you ordered is delivered damaged, please contact support@flamefables.com, with your Order Number, a description of the damages, and a few images of the damages.

If you ordered multiple items in the same order, and you are missing an item, it may have been shipped separately than the rest of your order.

If you do not receive a separate tracking number for your missing item, please contact support@flamefables.com.

If your order delivered, but the item you ordered is missing, please contact support@flamefables.com.

If you received an incorrect item, please contact support@flamefables.com with your Order Number.

Go to our website flamefables.com. If you are not prompted immediately, scroll to the bottom of the page and enter your email address where you see "get free shipping on your next order when you subscribe to our Newsletter!"

Discount codes are automatically sent to your email address once you sign up.

Check your mailbox’s spam or junk folder in case the discount code has been diverted there.

If you have not received the discount code within one hour, please contact support@flamefables.com.

If you would like to deactivate, or delete, your account, please reach out to support@flamefables.com and request that your account be deactivated.

No problem! Please visit our "About Us"

Contact us through our Customer Service Team at support@flamefables.com.