At "Flame Fables", we strive to provide our customers with the best possible experience when it comes to purchasing and receiving our products.We understand that timely delivery is essential, which is why we have established the following shipping policy
The time frame for order delivery is divided into two parts:
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Processing Time: Order verification, quality check, and packaging. All orders placed on our website will be processed within 2-5 business days.
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Shipping Time:
USA, Canada, UK, Australia —
Standard Tracked Shipping (7-15 business days)
Europe —
Standard Tracked Shipping (9-18 business days)
Rest of the World —
Standard Tracked Shipping (12-24 business days)
Shipping Cost
Shipping charges are calculated at checkout. We offer free shipping for orders over the following amounts:
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United States & Canada: Orders over $50 USD qualify for free shipping. For orders under $50, the standard shipping rate is $5.99 USD.
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Other Regions: Orders over $50 USD qualify for free shipping. For orders under $50, the standard international shipping rate is $5.99 USD.
Please note that depending on your location and the weight of your order, cheaper shipping options may be available. Kindly proceed to checkout to view those options. If your order is urgent or needed for a special occasion, contact us at support@flamefables.com, and we will do our best to assist you! ☺️
Order Tracking
After your order ships, we send you a tracking number to check the status of your order.
In some cases there may be a delay between the shipping label being created, and your order's tracking being updated. Since we ship internationally, your order will begin receiving more frequent tracking updates when the parcel has arrived with your local courier.
In the meantime you will be able to track your order on our website here.
Incorrect Address or Insufficient Address
PLEASE READ THIS
YOU are responsible for putting your correct correct shipping address at checkout. Items mailed to an incorrect address due to customer negligence will not be refunded nor can we retrieve the items. If we receive your item back, we will refund your order minus the shipping as the shipping was rendered. WE WILL ALSO DEDUCT SHIPPING COSTS BACK TO US. We cannot verify if the address you put in at checkout is correct or incorrect so we do not assume ANY responsibility.
Missing Unit and Apartment Numbers
This also applies to orders without apartment numbers. If your unit number is not on your package, they will most likely come back to us. We are not responsible for knowing your apartment number – please put it on your order.
Returns
You will be responsible for paying for your own shipping costs for returning your item unless item arrives broken or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if unless our fault.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.